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The owner alleged ongoing no crank / no start problems in a 1991 Acura NSX, including at least one tow-in for a sudden no-crank condition. Service records show repeated starting failures and later work that included battery terminal service and a starter assembly replacement. This type of repeat drivability issue can impact use, value, and reliability under California warranty and used-car Lemon Law protections.
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Repair History
| Date | Mileage | Dealership/Shop | Complaint | Diagnosis | Repair Performed | Result |
|---|---|---|---|---|---|---|
| 2019-02-23 | 86,238 | Valencia Acura | “TCS light is staying on.” “SRS light is on.” (also: alignment requested) | “Need to reschedule to diagnose.” (SRS: “Driver’s seat belt buckle missing.”) | Evaluation/estimates noted; alignment not completed (“sensors would hit fenders”). | Diagnosis deferred/rescheduled for warning-light concerns. |
| 2019-02-28 | 86,475 | Valencia Acura | “VEHICLE TOWED IN, NO CRANK.” | “Starter cut off switch malfunction.” (also noted: “frame bent and sub frame missing support bolts… recommend frame shop inspection.”) | Replaced clutch pedal switch components/pads; addressed starting interlock; related electrical checks noted. | Vehicle starting concern addressed for release; follow-up recommendations documented. |
| 2019-04-19 | 88,452 | Happy Engine Auto Repair Inc. | “engine cranks and starts fine… later no crank… tow it to the shop… today cranks and starts ok.” | “Positive battery terminal… still loose needs replace both terminals… 2 coolant hoses leaking coolant from clamps on the starter… needs replace starter and replace hose clamps…” | Replaced battery terminals; replaced starter assembly; installed hose clamps; added coolant and rechecked. | Starting/charging repairs performed; cooling leak addressed near starter area. |
Pattern Summary
- Multiple records reference starting failure / “no crank” concerns, including a tow-in no-crank event and later intermittent recurrence.
- Service records show another no-crank event after the vehicle previously cranked/started normally.
- The repair history includes battery terminal service and a starter assembly replacement, consistent with troubleshooting an intermittent starting/starting-circuit issue.
- Warning indicators were documented, including traction control and SRS-related concerns.
- Service notes include observations that may bear on vehicle condition (including a frame/subframe-related recommendation).
- Even without a check-engine light, intermittent no-start problems can create major reliability and safety-risk situations (unexpected breakdowns, stranding, tow events).
- Repairs and recommendations included starter/starting-system work, electrical/terminal correction, and related inspections.
Why "no crank / no start" allegations matter
A “no crank/no start” condition can be a serious reliability and safety issue because it can leave a driver stranded without warning and often points to electrical, starter, or interlock faults that may recur. When the concern is intermittent, it can be harder to diagnose and may require multiple visits before the root cause is confirmed. In a used-vehicle dispute, documented starting failures and related warning indicators can also be material because they may affect the vehicle’s use, value, and the consumer’s understanding of what they were buying.
Settlement Outcome
The case resolved through a vehicle surrender/repurchase-style outcome: Wells Fargo Auto agreed to take possession of the vehicle and pay the owner $29,000 to resolve the dispute under California law. The resolution also addressed post-sale account treatment and related credit-reporting terms tied to the vehicle financing.
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California Lemon Law Rights
California’s Lemon Law and related consumer-protection statutes can apply when a vehicle has repeat defects that substantially affect use, value, or safety, and repair attempts do not resolve the problem within a reasonable number of opportunities.
Depending on the facts, records like these can support a claim by showing a documented pattern of failure and attempted fixes. Remedies can vary by vehicle status (new vs. used), warranty coverage, and repair history.
- Repeat repair attempts can matter: recurring no-start events can qualify as a substantial drivability defect.
- Documentation is leverage: repair orders establish date-stamped proof of the problem pattern.
- Used vehicles can still qualify: many used-car cases turn on whether a warranty applies and whether defects persist after repair opportunities.
- Statewide protections: the legal standards apply throughout California, regardless of city.
- California Lemon Law help
- See more Acura cases
California Lemon Law – Common Questions
How many repair visits are “enough” in California?
There is no single number. Repeated attempts for the same substantial defect—or a pattern showing the issue persists—can support a claim, especially when records document the concern and the attempted fixes.
What if the vehicle is used or older?
Used vehicles can still raise California consumer-protection and warranty issues, depending on what warranties applied (if any), what was represented at sale, and what the documentation and repair history show.
What counts as a “substantial defect”?
Issues that affect drivability, reliability, or safety—like recurring no-start events—may be substantial because they can prevent normal operation without warning.
Does North Hills matter for my case?
No. California protections apply statewide. North Hills is relevant for context, but the consumer-rights standards do not change city to city.
Can a finance company be involved in a used-car dispute?
Yes. When a retail installment contract is assigned, the facts can support claims that involve the assignee/finance entity—particularly in disputes about obligations, documentation, and remedies tied to the contract and vehicle condition.
Next Steps
If you’re seeing recurring warning lights, intermittent no-start events, or major repair recommendations shortly after purchase, the fastest path is to gather your repair orders, invoices, and any sale/finance paperwork and have them reviewed together. Deadlines can apply under California law, so it’s best not to wait.