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The owner alleged recurring SYNC infotainment failures in a 2014 Ford Flex, including screen blackouts, intermittent backup-camera failures, and “911 Assist needs service” alerts, after multiple dealership visits in the Murrieta/Temecula area. California Lemon Law protections apply statewide.
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RO Index (All Detected Repair Orders)
| RO/Invoice # | Open Date | Close Date | Mileage In | Mileage Out |
|---|---|---|---|---|
| 3031402 | 2016-06-25 | — | 40,978 | 40,978 |
| 3056531 | 2017-04-21 | — | 67,339 | 67,339 |
| 3085930 | 2018-04-05 | — | 86,530 | 86,530 |
| 3088054 | 2018-04-30 | — | 86,530 | 86,530 |
| 3111834 | 2019-01-28 | — | 99,406 | 99,425 |
| 3112814 | 2019-02-07 | — | 99,647 | 99,647 |
| 3116116 | 2019-03-19 | 2019-03-21 | 100,370 | 100,370 |
Repair History
The visits below summarize what the service records reflect (date, mileage, concern, and the documented service response).
| Date | Mileage | Dealership | Complaint | Diagnosis | Repair Performed | Result |
|---|---|---|---|---|---|---|
| 2016-06-25 | 40,978 | Gosch Ford Temecula | Tire replacement / balance | — | Tire service performed | Maintenance/Inspection (non-repair) |
| 2017-04-21 | 67,339 | Gosch Ford Temecula | Multi-point / tire & battery checks | — | Inspection services recorded | Maintenance/Inspection (non-repair) |
| 2018-04-05 | 86,530 | Gosch Ford Temecula | “Sync will randomly malfunction” / screen turns off/on | Undefined code noted | Hotline contact; troubleshooting steps | Issue documented as intermittent |
| 2018-04-30 | 86,530 | Gosch Ford Temecula | Return visit for SYNC concerns | — | Follow-up service visit recorded | Ongoing concern documented |
| 2019-01-28 | 99,406–99,425 | Gosch Ford Temecula | Seat heater wouldn’t turn off; backup camera intermittent; SYNC/radio issue | Backup camera concern observed intermittently | Testing/verification noted; return advised if persists | Intermittent concern documented |
| 2019-02-07 | 99,647 | Gosch Ford Temecula | SYNC malfunctioning / not responsive | — | Service visit recorded | Ongoing concern documented |
| 2019-03-19 | 100,370 | Gosch Ford Temecula | SYNC intermittently inoperative; touchscreen stuck on home screen | Hotline-assisted troubleshooting | Master reset; devices deleted; advised testing without Bluetooth/USB | Ongoing concern documented |
Pattern Summary
- Multiple service visits documented for SYNC/infotainment malfunction behavior and touchscreen issues.
- Screen failures were described as intermittent (turning off/on, stuck on home screen, not responsive).
- Backup camera concerns were also documented as intermittent during testing.
- Service actions included hotline-guided troubleshooting and reset procedures rather than a permanent fix.
- The repeated pattern suggests a technology-related defect affecting use and reliability.
Why "Sync will randomly malfunction" allegations matter
Infotainment and touchscreen failures can be more than frustrating—they may affect daily drivability and features tied to safety, such as camera systems and alerts. When a defect is intermittent, repeated repair visits can help document the real-world pattern. Under California law, recurring problems that impact use, value, or safety may support Lemon Law relief.
Settlement Outcome
Resolved through a California Lemon Law repurchase: without admitting liability or wrongdoing, the manufacturer repurchased the vehicle and paid the owner $53,000 as a monetary settlement under California law.
California Lemon Law & Auto Fraud Rights
California’s Lemon Law protections can apply when a vehicle has repeated warranty defects that substantially impact use, value, or safety—even when the issue is intermittent or difficult to duplicate on demand. Technology problems like SYNC failures and backup camera malfunctions may qualify when they persist after reasonable repair opportunities.
- Repurchase (buyback) or replacement in qualifying cases
- Reimbursement of certain related losses in appropriate situations
- Attorney’s fees and costs in many successful Lemon Law claims
- Statewide protections across California
Learn more: California Lemon Law help and Ford Lemon Law claims.
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California Lemon Law – Common Questions
How many repair visits are “enough” in California?
There’s no single number. Repeated attempts for the same defect—or a persistent defect that remains unresolved—can support Lemon Law relief.
Do SYNC screen failures and infotainment glitches qualify under Lemon Law?
They can. If the malfunction affects normal use, reliability, safety-related features, or resale value—and keeps returning after repair attempts—California Lemon Law may apply.
What if the dealership says the problem is “intermittent” or can’t be duplicated?
Intermittent issues are common in technology defects. The key is documenting repeat visits, consistent symptoms, and continued failure despite troubleshooting or resets.
Does Murrieta matter for a California Lemon Law claim?
No—protections are statewide. Murrieta is simply where the owner is located, but California Lemon Law applies across the entire state.
Next Steps
If your SYNC screen, camera system, or vehicle technology keeps failing—and repairs haven’t solved it—don’t wait. Deadlines can apply under California law, and early documentation strengthens your claim.