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The owner alleged repeated defect and repair issues with a 2016 Cadillac SRX serviced in Inglewood, California. Records reflect multiple visits over time for concerns documented in service paperwork. California Lemon Law protections apply statewide.
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RO Index
| RO/Invoice # | Open Date | Close Date | Mileage In/Out |
|---|---|---|---|
| 138546 | 2016-09-29 | 2016-09-30 | 7,074 / 7,122 |
| 144111 | 2016-12-13 | 2016-12-13 | 10,195 / 10,197 |
| 150951 | 2017-03-23 | 2017-03-23 | 14,621 / 14,623 |
| 162504 | 2017-09-16 | 2017-09-16 | 18,274 / 18,276 |
| 163537 | 2017-10-17 | — | 18,994 / — |
| 165671 | 2017-11-04 | 2017-11-10 | 20,769 / 20,769 |
Repair History (from service records)
The visits below summarize what the records show (dates, mileage, complaint, diagnosis/repair, result).
| Date | Mileage | Dealership/Shop | Complaint | Diagnosis | Repair Performed | Result |
|---|---|---|---|---|---|---|
| 2016-09-29 | 7,074 | Penske Cadillac Buick GMC Southbay | Brake “rumble” noise/vibration (reported) | — | — | — |
| 2016-12-13 | 10,195 | Penske Cadillac Buick GMC Southbay | Maintenance/Inspection (non-repair): multi-point inspection | — | Multi-point inspection | — |
| 2017-03-23 | 14,621 | Penske Cadillac Buick GMC Southbay | Maintenance/Inspection (non-repair): tire pressure/rotation | — | Tire inspection / tire pressure set; rotation indicated | — |
| 2017-09-16 | 18,274 | Penske Cadillac Buick GMC Southbay | Flutter noise from engine area (reported) | — | Drivability diagnosis / inspection noted | — |
| 2017-10-17 | 18,994 | Penske Cadillac Buick GMC Southbay | Fuel range changes constantly (reported) | — | — | — |
| 2017-11-04 | 20,769 | Penske Cadillac Buick GMC Southbay | Fuel-range concern noted in service-history text | — | — | — |
Pattern Summary
- Multiple documented service visits over time at the same dealership/service department.
- Brake rumble/noise was reported early in ownership (use/drivability concern).
- Later records reflect an engine-noise complaint described as a “flutter” from the engine area.
- Fuel-range behavior was documented as changing “constantly,” suggesting an ongoing drivability/accuracy concern.
- Several visits appear to be inspection/maintenance entries but still help establish the visit timeline.
Why "fuel range changes constantly" allegations matter
When a vehicle’s reported range or fuel-readout behavior changes unpredictably, it can affect day-to-day reliability and drivability. Issues like this may also signal underlying sensor, fuel-system, or control-module problems that can recur even after inspection. In California, documented repeat visits for the same concern can become important when assessing whether a defect materially affects use, value, or safety.
Settlement Outcome
Resolved through a California Lemon Law repurchase. Without admitting liability or wrongdoing, the matter concluded with $50,023.83 in total settlement consideration as part of the repurchase resolution under California law.
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California Lemon Law & Auto Fraud Rights
California’s Lemon Law can apply when a warranty defect substantially affects a vehicle’s use, value, or safety and the defect persists after reasonable repair opportunities. Key points that commonly matter in cases like this include:
- Repeat repair attempts: Multiple visits for the same (or closely related) concern can support a Lemon Law theory.
- Warranty coverage: Manufacturer warranty obligations and dealership repair documentation are often central to proving the pattern.
- Paper trail strength: Repair orders, service-history entries, and dated mileage records can corroborate repeat problems.
For background, see California Lemon Law help and Cadillac Lemon Law cases.
California Lemon Law – Common Questions
How many repair visits are “enough” in California?
There is no single magic number. Repeated attempts for the same defect—or a defect that keeps returning—can be significant, especially when it affects drivability or safety.
Does it matter if some visits look like inspections or maintenance?
Even “inspection” entries can help establish the overall service timeline and show how often the vehicle was brought in around the period the concern persisted.
What defects typically qualify as “substantial”?
Defects tied to drivability, safety, or meaningful reliability problems are often treated as substantial—especially when they recur or resist repair.
Does Inglewood matter?
No. California Lemon Law protections are statewide; Inglewood is simply the location tied to the service history and/or ownership records.
Next Steps
If your vehicle has repeat warranty issues, you do not need to wait for a dangerous failure before exploring options. Deadlines can apply under California law, and early document review helps preserve the strongest timeline. In most cases, there are no attorney’s fees unless there is a recovery.