2018 Nissan Rogue No-Start Problem — Pacoima, CA

Case Description

This case involves a 2018 Nissan Rogue that was sold new by Nissan of Mission Hills and later returned for a recurring no-start condition and battery drain problem. The service history points to intermittent starting failures rather than a one-time dead battery event.

Service visits included an early no-crank / no-start complaint, a later tow-in visit when the vehicle would not start, repeat writeups saying the issue could not be duplicated, and a later complaint that the vehicle could be completely dead after driving with a no key detected warning on the dash. The battery was replaced more than once, but the no-start pattern remained part of the case.

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What Allegedly Happened

The Owner leased a new 2018 Nissan Rogue from Nissan of Mission Hills.
The case centered on a recurring no-start condition and battery-related complaints, not just a single dead-battery visit.
At an early service visit, the complaint was no crank / no start, with the vehicle starting only after being jumped.
At a later visit, the Rogue was towed in because it would not start, but the dealership wrote that the issue was unable to duplicate and that no DTCs were found.
Another visit again documented that the vehicle at times would not start, and the dealership again wrote no DTCs found and unable to duplicate the issue.
A later repair order stated that the vehicle could be completely dead after driving and that a no key detected warning would appear on the dash; the battery then failed load testing and was replaced again.

Repair History

2018 Nissan Rogue – Documented Service Visits

Date	Mileage	Dealership/Shop	Complaint (summary)	Diagnosis	Repair Performed	Results/Notes
04-23-2019	1,343 / 1,344	Nissan of Mission Hills	No crank / no start one time; vehicle started after being jumped.	—	Battery test and charge; Group 24F battery replacement.	Vehicle returned the same day; inspection also noted.
03-27-2020 to 03-30-2020	5,365 / 5,366	Nissan of Mission Hills	Vehicle would not start; towed in.	Vehicle checked on four different occasions; unable to duplicate issue. Charging system checked OK, cranking normal, battery checked, and no DTCs found.	AEB reprogram for open recall NTB19-064; A/V control unit update; courtesy multi-point inspection.	No-start complaint was not duplicated during this visit.
06-09-2020	5,437 / 5,438	Nissan of Mission Hills	At times the vehicle would not start; check and advise.	No DTCs found; unable to duplicate issue.	Multi-point inspection and tire pressure inspection.	No no-start repair was documented on this visit.
07-02-2020 to 07-03-2020	5,459 / 5,460	Nissan of Mission Hills	Vehicle completely dead after driving; shifter light stayed on after the car was locked; no key detected warning on dash.	Inspection found battery failed load test. DTCs B00A0-00, C1A01, B20BD, C1A17-49, and C1A01-16 were noted as related to a bad battery.	Battery replacement with Group 35 battery; battery test and charge.	The no key detected complaint was noted separately as no issue found and unable to duplicate.

Pattern Summary

The no-start pattern showed up early, then returned again after the first battery replacement. Instead of a clearly documented fix that ended the problem, later visits included a tow-in no-start complaint, another visit where the vehicle at times would not start, and repeated dealership writeups saying the issue was unable to duplicate or that no DTCs were found.

The problem later escalated into a visit where the Rogue was described as completely dead after driving, with a no key detected warning and another failed battery test. Taken together, the service history reads as a recurring intermittent starting problem with more than one battery-related event, not a single isolated repair.

Why the No-Start and Battery Drain Allegations Matter

A vehicle that intermittently will not start can affect the most basic part of ownership: being able to rely on it when you need to leave, get home, or avoid being stranded. That concern becomes more serious when the history includes a jump-start event, a tow-in no-start visit, a complaint that the vehicle could be completely dead after driving, and a no key detected warning on the dash.

The pattern also matters because intermittent problems can be hard to pin down, yet still be very real for the driver. When the same general no-start issue keeps returning, the battery gets replaced more than once, and multiple repair orders still say unable to duplicate the issue, that can leave the owner with the same reliability problem but no clearly documented lasting fix.

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California Lemon Law Basics for the Nissan Rogue

California Lemon Law questions usually focus on whether a new vehicle sold or leased with a manufacturer warranty had a substantial problem that was not repaired within a reasonable number of opportunities. For a case like this one, the practical questions include how long the no-start and battery-related problem continued, how the dealership handled repeat return visits, and whether the repair history ever shows a clear fix that ended the starting problem for good.

Settlement Outcome

The case ended in a monetary settlement and a repurchase of the vehicle, with surrender of the 2018 Nissan Rogue. The settlement was a compromise of disputed claims, with no admission that any defect existed or that any party was liable.

Your California Lemon Law Rights

The Song-Beverly Consumer Warranty Act is California’s core consumer warranty law for cases like this. In a no-start case, the focus is often on whether the same substantial problem kept returning during the warranty period and whether the repair history shows a real fix or only repeat visits without a lasting resolution.

A new vehicle sold or leased with a manufacturer warranty can still qualify even when the defect is intermittent rather than constant.
Repeated presentations for the same general starting or battery-related problem can matter, even if one or more repair orders say the issue could not be duplicated.
A tow-in visit, repeat battery replacement, and later complaints that the vehicle was completely dead after driving can all strengthen the practical significance of the defect pattern.
California warranty law looks at the repair history as a whole, not just whether one individual visit produced a final answer.

In cases built around repeated no-start and battery-related repair visits, the main relief often centers on a buyback (repurchase) or, in some situations, a replacement vehicle. Which remedy fits best can depend on how the defect affected ordinary use, how many repair opportunities occurred, and whether the problem continued after earlier repair attempts.

Consumers may also seek reimbursement of related expenses and attorneys’ fees and costs when the law applies and the facts support that relief.

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To explore California Lemon Law remedies that may be available, start with these pages:

California Lemon Law – Common Questions

What no-start and battery problems were documented in this 2018 Nissan Rogue case?

The service history included a no crank / no start complaint, a tow-in visit because the vehicle would not start, another visit saying the vehicle at times would not start, and a later complaint that it could be completely dead after driving. A no key detected warning was also documented at the later visit.

What if the dealer says the problem is unable to duplicate or no DTCs found?

That kind of writeup does not automatically end a California Lemon Law claim. In an intermittent no-start case, what often matters is whether the customer kept returning with the same general problem and whether the overall history shows that the issue was ever clearly fixed.

Can a vehicle still qualify if the battery was replaced more than once?

It can. A repeated battery replacement may support the idea that the problem was ongoing, especially where the same no-start pattern keeps returning after earlier service.

Does a tow-in no-start visit matter in a California Lemon Law case?

It often does because it helps show the real-world seriousness of the complaint. A tow-in visit can be stronger evidence of a meaningful starting problem than a minor annoyance or a purely theoretical concern.

What does it mean that the settlement terms were confidential?

It means the public-facing case summary should not disclose the payment figures even though the case outcome can still be described in general terms. Here, the result can be described as a confidential monetary settlement and repurchase, but not by publishing the confidential dollar amount.

Next Steps

If your vehicle is having issues of its own, start by gathering the documents that show what happened and how the dealer or manufacturer responded. For a no-start or battery-drain case, that usually means the sale or lease papers, warranty paperwork, every repair order, and any messages showing what you reported and what the dealership wrote back.

Collect every repair order and invoice, including visits where the dealership wrote unable to duplicate, no DTCs found, or similar language.
Save proof of repeated starting failures, including tow bills, roadside-assistance records, photos or videos of warning messages, and notes about when the vehicle would not start.
Keep any records showing battery replacement, charging-system checks, or other electrical-system work.
Preserve the lease or purchase contract and the warranty documents so the timing of the defect and the coverage period are clear.
Save texts, emails, and call notes with dealership staff or the manufacturer if you reported that the vehicle still would not start after earlier repairs.