Just because a repair record doesn't show that a service technician found the problem that you brought the vehicle in for, doesn't mean that the problem doesn't exist, or that your vehicle isn't a lemon. While the mechanic may have simply missed or overlooked the defect, sometimes a certain make or model may suffer from a known uniform problem that the dealership's service department does not yet officially recognize exists because manufacturer has yet to discover a "fix" or redesign for the vehicle's defect. Instead, the service writer may write "could not duplicate" or "vehicle operating as designed" and allow you to drive away with a potentially dangerous vehicle.
Each repair order for your vehicle often has multiple copies generated for different departments. While the consumer should always get a copy for their records, the "Customer's Copy" is usually only a summation of the complaint, and the what work was performed to the vehicle for concerns that were verified . In addition to the customer's copy is an internal "Hard Copy" that contains the mechanic's notes and observations for each repair that is not shared with the customer. The mechanic's notes may show considerably more than the customer's copy and as a Lemon law Trial Law Firm, we will not hesitate to subpoena these Hard Copies to see what concerns were discovered on your vehicle and what work was actually performed.