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Mercedes-Benz USA LLC

Lemon Law Burbank Mercedes SL550

Burbank
2007
Mercedes-Benz
SL550
Type of Complaint: 
Lemon Law
Vehicle Repurchased
Case Summary: 

The car owner began experiencing problems with her vehicle after the presumption period, which in California is within the 18 month or 18,000 miles from when the vehicle was first purchased. The owner contacted the Mercedes-Benz Customer Assistance Center and was erroneously told by a representative of the manufacturer that her vehicle would not qualify to be repurchased or replaced under the California lemon law because it was outside the presumption period.

Several times the owner took her Mercedes SL550 in to the dealership for transmission and electrical issues only to be told that no fault could be found. On one occasion, the owner brought her vehicle to a dealership because the vehicle intermittently would not start. After keeping the SL550 for several days, a service writer told the owner that the service department could not duplicate her issues and asked her to pick up her vehicle. When she went in to pick up the SL550, the vehicle did not start in the service drive. Still, the owner was told that her vehicle did not qualify under the California Lemon Law.

The owner was worried for her safety and decided to retain a California lemon law lawyer for help in returning her defective Mercedes SL550. While the vehicle's defects and nonconformities continued, her case was again rejected for being outside the presumption period.

Finally, the SL550 owner contacted the Law Offices of Robert B. Mobasseri and within 30 days of the manufacturer receiving a demand, and without any admission of liability or conceding the merit of any of the consumer's claims, the manufacturer offered to repurchase the owner's vehicle and waive any mileage offset that the manufacturer was entitled to by law.

Date Settled: 
June, 2009

Dealer Fraud, Malibu, Mercedes-Benz S550

Malibu
2009
Mercedes-Benz
S550
Type of Complaint: 
Dealer Fraud
Vehicle Repurchased
Case Summary: 

Car buyer went into a dealership to purchase a new car and was asked to sign a blank credit application to have his "credit checked". The buyer purchased a 2008 Mercedes-Benz CLS63.

Almost immediately after purchasing the vehicle, the buyer discovered that the vehicle had damage and that some of the items listed on the vehicle's window sticker as included were missing. The dealership told the buyer that he would need to purchase the missing items. The buyer expressed dissatisfaction and requested that the dealership take back the Mercedes CLS63. The dealership refused to take back the vehicle, but offered to sell the buyer a different vehicle instead. Reluctantly the buyer purchased a 2009 S550 and the dealer used the 2 day old CLS63 as a trade-in with negative equity against the new car.

The buyer complained several times of the vehicle's cost as well as to the additional services that the finance manager insisted were required to make the exchange, but that were listed on the paperwork as an option. The buyer felt pressured into purchasing the $102,630.00 Mercedes-Benz S550.

On both sales, the loan application for the cars were not filled out by the buyer, but instead were filled out by one or more employees of the dealership in different handwriting. In filling out the credit applications, the dealership misspelled the buyer's name and address; the dealership grossly inflated buyer's income much higher than what he informed the dealership that he made; the dealership fictitiously added rental income that the buyer did not have; the dealership fictitiously added a $400,000 investment portfolio to the credit application that did not exist; the dealership self-appraised and/or exaggerated the value of two properties owned by the buyer; the dealership grossly exaggerated the buyer's length of employment and fictitiously stated that the buyer was retired.

The buyer tried several times to return vehicle to dealership and asked for copies of his loan and credit applications. The dealership refused to give the buyer copies of his credit applications and instead responded by the General Manager of the dealership calling to threaten the filing of a malicious lawsuit against the buyer.

The buyer retained the Law Offices of Robert B. Mobasseri to request an immediate repurchase and/or rescission of his vehicle and be reimbursed for all related expenses to both vehicles. In return, the buyer would not pursue charges of fraud against the dealership in court.

The dealership, without any admission of liability or conceding the merit of any of the consumer's claim, offered within 30 days of receiving the demand by the Law Offices of Robert. B Mobasseri, to rescind the buyer's vehicle contract and reimburse the buyer for all expenses related to the purchase of both vehicles.

Date Settled: 
November, 2009

Mercedes-Benz USA, LLC

Toll Free Number: 
(800) 222 - 0100
Fax Number: 
(201) 476-6213
Three Mercedes Dr.
Montvale
New Jersey
07645
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Lemon Law Auto Fraud serves the following California counties: Inyo, Imperial, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura.

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See If Your Vehicle Qualifies Under The Lemon Law
2008 Continental GTC $95,000.00
2009 S550 $11,658.56
2006 SL65 $124,000.00
2007 SL550 $15,105.95
VEHICLE FRAUD DEALER FRAUD REPAIR FRAUD
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Disclaimer: The following Lemon Law and Auto Fraud information has been compiled from various public sources. It is presented online for informational use only, and without warranty as to its accuracy, timeliness, or completeness. This site does not replace any official versions of the information presented, nor does use of this information constitute an attorney-client relationship. It is always recommended that you do not make any decisions about any legal matter without first consulting an attorney to ensure that all of your rights are protected, as well as to find out if your vehicle meets the established Lemon Law or Auto Fraud Criteria for your state.