Dealer Fraud

• You have the right to service your vehicle at any authorized repair facility.
• You have the right to take your business elsewhere if you dislike the estimate that a repair facility gives you, or don't feel comfortable with the service they are providing you with. You may, however, still be charged a reasonable amount of money for the time spent preparing the estimate.
• You have the right to a written Work Order or Repair Order with a specified dollar amount. You are only required to pay up to the amount written on that Work Order or Repair Order.

Submersion in water due to storms, swollen rivers or any sudden flooding can cause extensive damage to vehicles and must be disclosed to potential buyers prior to a sale.

Odometer Fraud may be the largest act of fraud committed against the American consumer today. Under the Department of Transportation, The National Highway Traffic Safety Administration has estimated that close to half a million vehicles are sold each year that involve some form of odometer fraud. The collective cost paid by the American consumer in inflated car prices for these vehicles is estimated over one billion dollars.

In California, Dealership Fraud and Repair Fraud is so conman that many employees in the automotive business may not even know that their exaggerations or omissions are illegal. Whether intentional or simply through negligence, The California Civil Code protects Auto Buyer's from being misled.

Repair and Dealer Fraud in California applies to all vehicles and transactions and is defined by the Civil Code as follows:

New Vehicles that are used by a dealership for the purpose of demonstrating the various characteristics and qualities of that vehicle or a similar make and model are often referred to as a Demonstrator or a Demo. If however, the manufacturer or dealership uses a vehicle for their own internal purposes, the vehicle is often referred to as an "Executive" car or a "Brass Hat".

If a vehicle was repurchased under the California Lemon Law for a defect by either the vehicle's manufacturer or dealer, then the Vehicle's Manufacturer is required to brand that Vehicle's Title as a "Lemon Law Buyback" and to affix a "Lemon Law Buyback" decal to the vehicle.

A Gray Market Vehicle is a vehicle that is normally sold in the United States with an express written warranty, but has been imported through a channel other than a manufacturer’s authorized distributor, and therefore does not have an express warranty that is valid in the United States.