Ranger

• You have the right to service your vehicle at any authorized repair facility.
• You have the right to take your business elsewhere if you dislike the estimate that a repair facility gives you, or don't feel comfortable with the service they are providing you with. You may, however, still be charged a reasonable amount of money for the time spent preparing the estimate.
• You have the right to a written Work Order or Repair Order with a specified dollar amount. You are only required to pay up to the amount written on that Work Order or Repair Order.

In California, Dealership Fraud and Repair Fraud are so common that many employees in the automotive business may not even know that their exaggerations or omissions are illegal. Whether intentional or simply through negligence, The California Civil Code protects Auto Buyer's from being misled.

Repair and Dealer Fraud in California applies to all vehicles and transactions and is defined by the Civil Code as follows:

If a vehicle was repurchased under the California Lemon Law for a defect by either the vehicle's manufacturer or dealer, then the Vehicle's Manufacturer is required to brand that Vehicle's Title as a "Lemon Law Buyback" and to affix a "Lemon Law Buyback" decal to the vehicle.

A Gray Market Vehicle is a vehicle that is normally sold in the United States with an express written warranty, but has been imported through a channel other than a manufacturer’s authorized distributor, and therefore does not have an express warranty that is valid in the United States.

If a dealership, either orally or in writing, negotiates the sale or lease of a vehicle to a consumer in the Spanish, Chinese, Korean, Tagalog or the Vietnamese language, then the dealership must give that consumer a translation of the Buyer's Guide and the vehicle's final contract in the language that the sale was primarily negotiated in prior to presenting the buyer with a final contract for the sale or lease to sign.

Payment Packing or Deal Packing is another common type of California auto dealer fraud that occurs when an unsuspecting consumer agrees to a monthly lease or purchase payment that is higher than what a vehicle’s actual payment is, so the salesperson or finance manager dishonestly offers “free” or discounted products (add-ons) in an effort to retain the inflated profit.

Yo-Yo Sales, Spot Delivery Fraud and Conditional Delivery Scams are one of the most widespread abuses in the automotive industry. This sophisticated form of fraud applies to both leased and purchased vehicles that are being sold as either new or used and is very difficult for most consumers to recognize that they are being defrauded. Yo-Yo Sales, Spot Delivery Fraud and Conditional Delivery Scams always require the buyer signing a second loan or lease agreement.